certainly need a reliable and authorized customs broker to obtain the customs clearance document for your shipment, whether it is for import or export. But let’s first understand how to choose a customs broker in Saudi Arabia.

Steps to Choosing a Customs Broker

1. Verify the Official License

The first step is to ensure that the broker is certified and licensed by the Zakat, Tax and Customs Authority. You can request the license number and verify their name through official platforms such as Fasah.

2. Experience and Skill in Handling Different Types of Goods

A customs broker should have expertise in dealing with all kinds of goods and shipments, such as Food items, Medicines (which require permits from the Saudi Food and Drug Authority – SFDA)Medical supplies, Chemicals, and Electronics such as screens, computers, laptops, and mobile phones which require certificates of conformity to standards and specifications.
They should also be experienced in customs clearance for all types of vehicles.
You can check here for the steps and documents required for clearing imported vehicles.

3. Familiarity with Customs Regulations

Customs laws and systems are constantly evolving, including rules, tariffs, and electronic requirements. A good customs broker must stay up to date with the latest changes to overcome obstacles when obtaining the customs clearance document.

Don’t forget one important aspect: knowing how to use and interact with the Fasah platform effectively

What is Fasah

Fasah is an integrated electronic platform that provides customs clearance services. It was launched by the Zakat, Tax and Customs Authority in cooperation with Tabadul Company. It is used by all customs authorities, government agencies (like SFDA), importers, exporters, and customs brokers.

4. Having a Formal Contract Between All Involved Parties

Having an official contract or agreement is essential—it’s not just a document but a legal protection for both parties. Many issues arise when things are handled based on “trust only,” which often leads to disputes.

The contract should include:

• Description of services provided
• Delivery timelines
• Responsibilities of each party
• Payment method
• Policies for delays or mistakes

5. Quick Communication

A qualified customs broker should be quick and responsive, whether through phone calls, WhatsApp, or email. Fast communication helps in:

• Understanding challenges during the clearance process
• Knowing the required documents
• Handling any errors that could delay the shipment
• Providing shipment updates and ensuring procedures are completed smoothly

6. Providing Additional Services

Some customs brokers and companies go the extra mile by offering:

• Temporary storage of shipments
• Transportation and delivery services
• Coordination with government entities
• Issuance of conformity and inspection certificates

The Ideal Solution to Get the Best Customs Broker in Saudi Arabia

At Abdulrahman El Ali Establishment, we offer certified customs clearance services at Neom Port and Duba Port. We provide you with the best methods and solutions to obtain the customs release for your goods in the fastest time, with the ability to deal with all potential shipment issues and maintain fast communication with the client.

We provide:

• Fast customs clearance for goods
• Customs clearance for imported vehicles
• Shipping and transport services

We supply containers suitable for all types of goods. All you have to do is contact us, and we will solve and complete your customs issue as quickly as possible